Le guide du centre d'appels - Salesforce

https://www.salesforce.com/fr/resources/guides/modern-contact-center/?d=7013y000002V8rhAAC&nc=7013y000002V8y6AAC&utm_source=google&utm_medium=display&utm_campaign=emea_fr_svclobaw&utm_content=sfdc-pg-medialabcons-es-service-cloud--pg-fr-servicecloud-banner-stat_7013y000002V8rhAAC&gad_source=1&gclid=Cj0KCQiA6vaqBhCbARIsACF9M6k9XFb47UWphAOsY_VwZQnFGdDmANyqn5TcQyFVfyMJgCJSu0FJTk4aAgdOEALw_wcB

F Barbier
Consultant Formateur
Marketing Digital & E-commerce